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Network Support Programme
Business can suffer a substantial financial loss or even fail if they lose their IT infrastructure or data. It is therefore essential to have well maintained systems and support you can count on to fix problems quickly.
Fotec can deliver real value to technical resources, achieved by a clear pricing policy. We do not believe that ‘one solution fits all’ and we will spend the time, upfront, to ensure that the recommendations we provide are exactly tailored to your business in the most cost effective fashion. Let us create a bespoke technical offering to fit your requirements.
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“Fotec took over our IT support in March 2005 with a full server upgrade and migration. The process ran very smoothly from the beginning and we were always kept informed by our engineer as to what was happening and how it would affect us. Since then, Fotec have been managing our IT support and they have proved to be very reliable and helpful. We have really benefited from our partnership with Fotec and as a result would highly recommend their services to any company”
Amanda Perry,
Managing Director for Next Employment, London. |
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LocalAid
Fotec offers complete support packages to suit individual
company needs through our LocalAid range of services.
LocalAid is a Network Support Programme for
Networking systems and Applications, providing you with
as little or as much support needed by your company at
your HQ, branch or remote site.
The Local Aid Complete Care and Resource Centre
packages include Service Level Agreements with
compensation credits, monthly incident statements and
management of vendor hardware and software contracts.
It also entitles you to additional discounts for any
hardware and software that is purchased from Focused
Networks. |
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Complete Care
The Complete Care package is ideal
for customers who require a regular onsite technical
presence and often find themselves in situations where
they require technical support in one form or another.
The base package includes:
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• Free of charge network audit
• Unlimited telephone and remote support
• Regular scheduled visits from an accredited Fotec engineer
• Flexible payment terms
• Proactive approach for preventative maintenance
• Quarterly performance reviews |
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The Fotec ‘Complete Care’ package is ideal for
companies that do not have an IT department. Flexible
monthly and quarterly payments options allow you to
budget in advance for your support.
How Complete Care Works…
Fotec works closely with the customer to decide on the amount of monthly on-site IT presence that is required. After completion of the initial network audit Fotec will then schedule predetermined visits to site. At other times you can access the highly trained and qualified helpdesk staff for unlimited support within standard business hours.
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"Fotec has been our IT solutions provider for numerous years now, we are extremely pleased how professional, accommodating and willing they are. They give us good impartial advice on all IT issues their customer service skills are exceptional”
Paul Threadingham,
IT Administrator for RO Group, Potters Bar & London. |
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Resource Centre
The Resource Centre Package
offers a very real support presence for customers who
want the security of a support package but cannot be
sure of the consistency of issues requiring technical
assistance.
The base package includes:
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• Telephone/remote or onsite support
• Flexible purchase options
• Adaptable renewal options
• Time is banked until you want to use it.
• Proactive approach for preventative maintenance
• Quarterly Performance reviews |
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The Fotec ‘Resource Centre’ is a Pre-Paid Support package offering a simple and flexible solution that suits all companies, large or small – with or without an IT department.
How Resource Centre Works…
The customer buys a block of time that can be used for a wide range of IT services on an ad hoc basis. Resource Centre provides access to a team of highly trained and qualified staff, who can deliver the following services:
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• Telephone, remote or on site technical support
• Hardware installation time
• Preventative maintenance time
• Specialist projects
• Holiday/absence cover for IT Personnel or additional presence
• IT Consultancy
• Network audit reports and Health checks
• Project Management and office moves/changes |
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Resource Centre allows for support to be purchased in blocks of time from 5 hours to 100 hours. The more hours purchased, the lower the equivalent hourly rate.
Best suited to Companies…
Where IT is an integral part of the business and who need their systems to keep pace with industry innovation and change.
Who need a helping hand for special projects and to cover holidays/absence or busy periods without hiring additional staff.
That may not require day-to-day support but value the peace of mind that additional ‘fire fighting’ resources provide.
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"Growth in activity made it essential for Hertfordshire Action On Disability to investment in IT technology without having the means to support an IT department. Resource Centre was the ideal solution. Fotec staff have always been there when needed providing an excellent support"
Jon Banerjee,
Director of Finance, Hertfordshire Action On Disability,
Welwyn Garden City. |
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Fotec Easy Lease
Investing in IT equipment can
represent a significant cost and therefore requires careful
planning.
Fotec understands that implementing a successful
communications infrastructure requires more than just
network hardware. At Fotec we can arrange a finance
solution to incorporate intangible elements like training,
software, cabling, installation and support.
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“Fotec have taken the time to learn about our network and have been a great support when we need their help. They work as a team with us and so whenever we call, we feel they know who we are and what we are talking about. They advised us which agreement would work best for us and they have been spot on so far”
Sara Hawes,
Operations Manager, Craik Jones Watson Mitchell Voelkel, London. |
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Applications and Development
Fotec can supply and support a wide range of applications from messaging and office to operating systems and thin clients. In addition to ‘off the shelf’ solutions Fotec can also provide bespoke applications using Microsoft SQL and .net technologies.
Fotec provide a specialist website design consultation/development service enabling our customers to maximise business impact and potential.
Fotec delivers eBusiness solutions, seamlessly integrated with legacy systems including SAP, JDE and most back-end databases. We provide solutions that combine ‘best of breed’ eCommerce products with our wealth of experience in implementing mission critical eBusiness systems.
Whether you require web hosting facilities or assistance with the rollout/migration of a new operating system, Fotec can provide the relevant options for you. |
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"We enjoy an excellent working relationship with Focused Networks, They are always happy to help with technical queries and advise on solutions.”
GP,
Network Specialist, Rotherham Metropolitan Borough Council.
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